Contact support as soon as possible with your order number if you need to change an address, phone number, flavor, or delivery note. Changes cannot be guaranteed after dispatch.

Unopened, unused products may be eligible for a return review. Contact support before sending anything back so we can confirm eligibility and next steps.

Check your package when it arrives and contact us promptly if an item is missing, incorrect, leaking, or damaged.

Send your order number, a short description, and clear photos of the package or product. We will review the issue and guide you through the available resolution.

Cancellation requests are handled case by case and depend on whether the order has entered preparation or dispatch. Call the order line rather than sending a delayed message.